Report Software Issues

For technical support, please send an e-mail to with the following details:

  • Subject: Technical support request;
  • Application number; 
  • A screenshot where applicable;
  • Section of the application;
  • The category of the issue (i.e. a, b or c as defined below)
  1. Confusing prompts;
  2. Formatting errors;
  3. Bugs (ie. an error/fault/failure that produces an incorrect or unexpected result or unintended behaviour).
  • Brief explanation – include the steps that you did that led to the issue, where applicable. That way we can reproduce and address it.